This translation is provided for information purposes only. In the event of any discrepancy, the French version of these terms and conditions shall prevail.

GENERAL TERMS AND CONDITIONS OF ONLINE SALE FOR THE COOL REPUBLIC WEBSITE

Article 1. General Provisions

La Cool Republique is a simplified joint-stock company with a share capital of 20, 000 EUR, registered with the Paris Trade and Companies Register (RCS) under number 994480093, with its registered office at 23 rue Nollet, 75017 Paris, mainland France

Its intra-Community VAT number is FR39994480093.

La Cool Republique specialises in the online sale of furniture (for indoor and outdoor use) and designer homeware.

La Cool Republique is the owner and publisher of the website The Cool Republic (accessible at www.thecoolrepublic.com), through which customers of The Cool Republic order all the aforementioned products.

Article 2. Definitions

In these general terms and conditions of sale, words or expressions beginning with a capital letter shall have the following meanings:

Customer: means any person (whether a natural or legal person) who purchases a Product sold on the Website, in their capacity as a consumer, in accordance with the terms set out herein.

General Terms and Conditions of Sale: means this document and any annexes thereto.

Party(ies): refers individually to the Customer or the Company and collectively to the Customer and the Company.

Product(s): means all ranges of furniture (indoor and outdoor) and designer homeware offered for sale on the Website.

Website: means the website www.thecoolrepublic.com, which is owned and operated by the Company.

Company: means the company La Cool Republique.

Article 3. Purpose

The purpose of these General Terms and Conditions of Sale is, in particular, to set out their scope of application, as well as the conditions for their acceptance.

They also set out the terms under which the Products are sold on the Website.

They further specify the procedures for ordering and paying for these Products, as well as the conditions governing their delivery, receipt, return and refund.

They also address the Company’s limitation of liability.

Article 4. Scope of the General Terms and Conditions of Sale

The Parties agree that their relationship is governed by these Terms, to the exclusion of any terms previously available on the Website.

These General Terms and Conditions of Sale apply to all orders for Products offered by the Company placed via the Website.

Article 5. Acceptance of the General Terms and Conditions of Sale

Any order for Products implies the Customer’s prior, express and unreserved acceptance of these terms and conditions, in accordance with the provisions of Article 7.1 hereof.

Article 6. Products

The Company offers the following for sale online via the Website:

• a selection of so-called ‘permanent’ Products;
• a selection of so-called ‘temporary’ Products (which are available via private sales, exclusively to Customers with a personal account on the Website, subject to the conditions set out for this purpose in the Website’s general terms and conditions of use).

The Company reserves the right to amend these selections at any time.

Furthermore, these selections are subject to availability. Consequently, should a Product ordered be out of stock (either temporarily or permanently), the Company shall notify the Customer as soon as possible.

The Parties shall agree together: (i) on the delivery of a Product with similar characteristics to the Product originally ordered, subject to an increase or reduction in the original sale price, depending on the price of the replacement Product; (ii) to dispatch the order without the Product in question, offering either a credit note valid for one year (for the amount of the out-of-stock Product) or a refund for that Product (within a maximum of fourteen (14) days).

The characteristics of each Product are detailed on the specific page for that Product. The Customer agrees to read these carefully before placing an order on the Website.

The Products dispatched comply with the specifications displayed on the Website.

The Products are also presented visually by means of photographs and graphics; however, the Company cannot guarantee, in particular, the exact reproduction of the Products’ shades and colours compared with the visuals displayed on the Website.

The Products offered for sale by the Company comply with the relevant French and European standards in force.

Article 7. Orders

7.1. Steps

Any purchase of a Product involves:

• the selection of a Product to be added to the Customer’s ‘basket’ (by clicking on the ‘add to basket’ button);
• from this ‘basket’, confirming the order for payment (by clicking on the ‘continue’ button), after the Customer has reviewed the order summary for the first time;
• the Customer’s identification:

(i) by logging into their account, if they already have one on the Website. They must then enter their email address and password;

(ii) by creating an account if they do not yet have one. They must then provide personal details via the successive forms on the Website (email address; password; first name; surname; company name, if applicable; address; mobile phone number), before clicking the ‘Continue’ button;

• the Customer must confirm their delivery and billing addresses before clicking the ‘continue’ button;
• the Customer is then redirected to a new page summarising their order, which sets out the delivery terms and costs defined by the Company, depending on the Products ordered;
• acceptance of these terms and conditions by ticking the box provided for this purpose at the bottom of this page, prior to selecting a payment method (credit card; American Express; PayPal; in three instalments at no extra cost, by credit card (Visa or Mastercard), via the secure Alma payment system), by clicking on the corresponding ‘Continue’ button.

7. 2. Payment for the order

In the case of online payment by credit card (Visa or Mastercard) or by American Express, the Customer must then provide all the information required for such payment, following the instructions provided for this purpose on the Website.

When paying via PayPal, the Customer must provide all the information required for the payment, following the instructions provided on the PayPal website.

When paying online by credit card in three instalments at no extra cost via the secure Alma payment system, the Customer must provide all the information required for the payment, following the instructions provided for this purpose on the Website. In particular, they must accept the proposed direct debit schedule for the credit card.

In the event of online payment by credit card, in three instalments at no extra cost via the secure Alma payment system, the Customer accepts Alma’s general terms and conditions for customers, as well as Alma’s specific terms and conditions for the Company’s Customers.

7. 3. Order confirmation

Once payment for their order has been made, the Customer will receive an automatic order confirmation by email, sent to the address they provided when creating their account (provided they have entered a valid email address without any errors).

This automatic confirmation is subject to final validation by the Company, in accordance with the conditions set out in Article 7.4 of these terms and conditions.

This automatic confirmation shall include, in particular:

• a summary of the Product(s) ordered by the Customer;
• confirmation that the order has been successfully registered by the Company;
• the status of the order.

7.4. Final confirmation of orders

The Company reserves the right not to process an order:

• where the bank responsible for processing the payment for the order is unable to process the Customer’s payment;
• if the order is found to be abnormal in terms of its content, frequency or the Customer’s bad faith;
• more generally, where there are legitimate grounds as provided for in Article L. 121-11 of the Consumer Code.

Should the Company not accept the Customer’s order for any of the above reasons, the Customer will receive an email (at the email address provided by them when creating their account, provided they have entered a valid email address without any errors), informing them that their order has been cancelled and that they will not be charged for it, or that they will be refunded as soon as possible.

The refund will be made via the same payment method used by the Customer (credit card; American Express; PayPal; in three instalments free of charge, by credit card, via the secure Alma payment system), unless otherwise expressly agreed in writing between the Parties.

7. 5. Right of withdrawal

In accordance with the provisions of Articles L. 221-18 et seq. of the Consumer Code, consumer Customers and business Customers (for whom the purchase of a Product does not fall within the main scope of their business’s activities and whose business employs no more than five staff), shall have a withdrawal period of fourteen (14) days from the day following receipt of the ordered Product(s) to exercise their statutory right of withdrawal, by notifying the Company of their intention to return the said Product(s).

Exception: For all orders placed up to 31 December 2024, this withdrawal period is exceptionally extended to thirty (30) days.

In the case of an order comprising several Products delivered separately, or in the case of an order for a Product consisting of multiple batches or parts delivered in stages over a defined period, the period begins to run from the date of receipt of the last Product, batch or part.

The period begins at the start of the first hour of the first day and ends at the end of the last hour of the last day of the period.

If this period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.

The Product(s) must be returned to the Company: (i) within fourteen (14) days of the aforementioned consumer Customer or business Customer notifying the Company of their intention to withdraw; (ii) to the address of the Company’s branch office, located at 15, Rue du Bois Moussay – 93240 Stains (France).

For all orders delivered between 6 December 2021 and 24 December 2021, the return period is extended until 15 January 2022. Customers have until this date to exercise their statutory right of withdrawal, by notifying the Company of their intention to return the said Product(s).

Information regarding the right of withdrawal for consumer Customers and the aforementioned business Customers is set out in the standard information sheet on the right of withdrawal appended hereto (Appendix 1).

Article 8. Price and payment

8. 1. Prices

The prices of the Products offered by the Company are fixed.

These prices are shown on the Website and are quoted in euros.

Depending on the Customer’s location in Europe and, more specifically, the delivery address provided by them at the time of finalising their order, the price is either exclusive of VAT or inclusive of VAT.

In any event, from the date the Customer confirms their order, the price is final and non-negotiable, and does not include delivery charges (which are automatically calculated by the Company based on the Product(s) ordered and specified on the second summary page of the order).

The price of the Product(s) and the delivery charges are payable in accordance with the provisions of Article 8.2 hereof.

The Company reserves the right to amend the prices of its Products at any time. In such cases, the price paid by the Customer shall be the price they confirmed at the time of confirming and paying for their order, in accordance with the conditions set out in Articles 7.1 and 7.2 of these terms and conditions.

The price of the Product(s) includes all taxes at the applicable VAT rate and in accordance with the national eco-contribution rate in force on the date of sale. For further information: eco-mobilier.fr.

8.2. Payment

Payment for the Products is made via secure payment services, by credit card, American Express, PayPal or Alma.

Once payment for the order has been made, the Customer will receive an automatic order confirmation by email, sent to the address provided by them when creating their account (provided they have entered a valid email address without any errors).

This automatic confirmation is subject to final validation by the Company, in accordance with the conditions set out in Article 7.4 of these Terms and Conditions.

The Company will send the Customer the invoice for their order at the time of dispatch, by making it available via the Customer’s personal account on the Website.

Article 9. Delivery

9.1. Delivery terms

Standard deliveries are made to the ‘building entrance’. ’ In other words, standard deliveries are made at the foot of the main building or in front of the entrance to the address specified by the Customer. The delivery driver will not assist the Customer with handling the Products ordered.

Premium deliveries may be made upstairs by two people to the room of your choice.

Depending on the Products ordered, these are delivered to Customers by Colissimo, DPD or a specialist courier service, within the timeframes indicated on their order summary pages.

Colissimo

Colissimo parcels have a tracking number sent by La Poste.

Customers can track their order using this tracking number at www.coliposte.net.

Colissimo deliveries are available ‘with’ or ‘without signature’, depending on the order value.

DPD

DPD deliveries are scheduled using the Predict service.

The Predict service allows, in particular, an interactive choice of dates and time slots (via text message or via the ‘DPD recipient portal’), as well as comprehensive and detailed tracking of parcel delivery available 24 hours a day at www.dpd. fr, and an SMS reminder on the day of delivery.

Specialised Carrier

Depending on the Products ordered, transport is managed directly by the Company or by the supplier of those Products.

9. 2. Delivery Times

Delivery times are indicated to the Customer on the various order summary pages.

9. 3. Liability and compensation

Should the Customer make an error in providing their delivery details or supply incomplete information, the Company shall not be held liable for any failure to deliver or delay in delivery. In such circumstances, the Company will not reimburse the Customer for delivery charges.

Similarly, should the Customer make an error in providing their delivery details or supply incomplete information, the Company shall not be held liable for any delay in delivery.

The same applies should the Customer be absent to receive their Products at the agreed place and time. Furthermore, in such cases, the delivery driver appointed by the Company will leave a delivery notice, if circumstances permit.

For deliveries by DPD or via a specialist carrier, should the Customer request a redelivery, the costs of this redelivery shall be borne by the Customer.

Finally, the Company informs its Customers that deliveries are made only by hand-to-hand handover by the carrier.

9. 4. Delivery times

Delivery times are indicated to the Customer on the various order summary pages…

Article 10. Receipt of Products

In accordance with the provisions of Article L. 133-3 of the Commercial Code, in the event of damage to or partial loss of the Products ordered during transport, the Customer must notify the Company and the carrier, by extrajudicial notice or by registered letter with acknowledgement of receipt, no later than three (3) days, excluding public holidays, from the date of receipt.

If no claim or reservation is made in this regard in accordance with the aforementioned conditions, the said Products may no longer be returned or exchanged by the Company, and no claim may be made against the carrier.

Where the Customer personally takes delivery of the transported Products and where the carrier fails to demonstrate that it gave the Customer the opportunity to effectively check that they were in good condition, the time limit referred to in Article L. 133-3 of the Commercial Code, which extinguishes any claim against the carrier, is extended to ten (10) days.

Article 11. Retention of title

The Company retains full ownership of the Products purchased until the Customer has fulfilled all their obligations and, in particular, until the price has been paid in full, in accordance with the conditions set out in Article 8.2 hereof.

Article 12. Returns

12.1. Right of withdrawal

Requests to exercise the right of withdrawal must be addressed to the Company’s customer service department: (i) via its contact form, accessible on its Website; (ii) by post (to the following address: 4, Rue Drouot – 75009 Paris (France)).

Such requests must include: certain personal details of the consumer Customer (surname; first name; telephone number; email address); the Products ordered; the date of their receipt; and the date and place on which the request to exercise the right of withdrawal is made.

Requests made by email or post may be submitted using the form provided for this purpose in the annex to these terms and conditions (Annex 2).

Products in respect of which the right of withdrawal may be exercised must be returned complete, in suitable packaging, so that they reach the Company in perfect condition, within the agreed time limits…

12. 2. Statutory guarantees of conformity and hidden defects

In accordance with the provisions of the Consumer Code applicable to consumer buyers, the Company is obliged to supply goods that conform to the Product description as displayed on the Website. Failing this, the Customer may request a refund for the Product or its replacement.

During the first two (2) years following delivery of the Product, the Customer will not be required to provide evidence in the event of a problem. Beyond this period, the Customer must prove that the lack of conformity existed prior to delivery.

The Customer may also choose to invoke the warranty against hidden defects in the item in accordance with Articles 1641 et seq. of the Civil Code, within two (2) years of discovering the defect. In this case, the Customer may choose between rescission of the sale or a reduction in the sale price, in accordance with the provisions of Article 1644 of the Civil Code.

Should the Customer exercise the statutory guarantee of conformity or the guarantee against hidden defects, the Company shall refund the Customer in accordance with the terms set out in Article 16 hereof or shall replace the Product in question.

The Product must be returned to the Company in suitable packaging to ensure it is received in perfect condition.

In any event, the Customer shall only be entitled to a refund or replacement of the Product if the lack of conformity or the hidden defect is proven and confirmed by the Company, in accordance with the conditions set out above.

Article 13. Refusal to accept delivery of a Product and cancellation of the order after dispatch

In the event that the Customer refuses to accept delivery of a Product from the carrier without a legitimate reason (excluding the right of withdrawal, the statutory guarantee of conformity and hidden defects), the Customer shall be required to pay a flat-rate sum of EUR 20 (including VAT) to cover return costs.

Similarly, should the Customer request the cancellation of their order after it has already been dispatched, the Customer shall be required to pay a flat-rate sum of EUR 20 (including VAT) to cover return costs.

When deducting these fixed fees, the Company will refund the Customer the cost of the returned Product, less the relevant amounts.

Article 14. Obligations

14.1. The Customer’s obligations

Prior to confirming any order, the Customer undertakes to provide accurate and truthful information about themselves.

Furthermore, to place an order on the Website, the Customer must have legal capacity.

Finally, to make an online payment, the Customer warrants that they are fully authorised to use the credit card or American Express card they are using, that it is a personal card, that it is not being used fraudulently, and that the card has sufficient funds to cover all costs arising from the sale of Products on the Website.

14. 2. The Company’s obligations

The Company endeavours to provide information on the Products on the Website that is as reliable and accurate as possible.

Furthermore, before any Product is dispatched, the Company checks that it complies with the Customer’s order.

Article 15. Exclusions from warranties

No warranty, whether statutory or contractual, covers any defects affecting the Products or their characteristics, nor any direct or indirect damage suffered by the Customer or by third parties as a result of the abnormal or improper use of said Products for purposes other than those for which they are normally intended.

Furthermore, the Company shall not be held liable, on the basis of liability for defective products as set out in Articles 1245 et seq. of the Civil Code, for damage caused to property not used by the victim for private use or consumption.

Article 16. Refund

16. 1. Right of withdrawal

In the event of a Product being returned, in accordance with the conditions set out in Article 12. 1 of these Terms and Conditions, the Company shall refund the consumer Customer the cost of the said Product, as well as the delivery charges for the original order, on a pro rata basis according to the value of the returned Product in relation to the total order amount, except in the case of a flat-rate delivery charge and excluding any additional costs.

Under no circumstances will the Company reimburse the Customer for the cost of returning the Products, in accordance with the provisions of Article L. 221-23 of the Consumer Code.

Furthermore, for Products which, by their nature, cannot be returned via La Poste, the return costs borne by the Customer shall be EUR 150 including VAT.

The refund will be made via the same payment method as that used by the Customer for the original order, unless otherwise expressly agreed in writing between the Parties.

The refund will be issued as soon as possible and no later than fourteen (14) days following the Customer’s effective exercise of the right of withdrawal.

This period may, however, be extended by the Company until the Products returned by the Customer have been received at the address indicated on the delivery note for the Product(s) in question.

Should the conditions set out in Articles 7.6 and 12.1 hereof not be met, the Company shall not be obliged to refund the Customer.

16.2. Statutory guarantees of conformity and hidden defects

In the event of a Product being returned in accordance with the conditions set out in Article 12.2 of these Terms and Conditions, the Company shall reimburse the Customer not only for the cost of the Product in question, but also for the costs associated with transport (delivery and return).

In any event, the Company shall not issue any refund for the Products or delivery costs in the event of proven bad faith on the part of the Customer.

Article 17. Amendments to the General Terms and Conditions of Sale

The applicable General Terms and Conditions of Sale are those in force on the date on which the order is confirmed by the Customer.

However, the Company may amend these terms at any time, without prior notice, provided that it informs its Customers of such amendments as soon as they come into force, either by email and/or by publishing the amendments on the website which it owns and operates.

Article 18. Intellectual Property

All content on the Website, of which the Company is the owner and publisher, is protected by intellectual property laws.

Accordingly, the Company alone holds all rights, titles and interests, including all intellectual property rights relating to the Website, as well as any ideas, suggestions, requests for improvements, comments, recommendations and other information that Customers and third parties may communicate regarding the Website.

Furthermore, the Company holds the rights to use all elements accessible on its Website, in particular texts, images, graphics, logos, icons, sounds, software, etc. Consequently, any reproduction, representation, modification, publication or adaptation, in whole or in part, of the elements of the Website, by any means or process whatsoever, is prohibited, unless the Company has given its express prior consent.

Article 19. Personal data

In accordance with Law No. 78-17 of 6 January 1978, as amended by the laws of 6 August 2004 and 20 June 2018, the Company undertakes to process its Customers’ personal data solely for the purpose of fulfilling its obligations in relation to the online sale of Products. In this regard, it is noted that the personal data requested from the Customer is necessary, in particular, to confirm any Product order and to issue invoices.

The Company also undertakes to guarantee the confidentiality of personal data processed in the course of fulfilling its obligations.

Furthermore, as this data may be disclosed to the Company’s partners responsible for the fulfilment, processing, management and payment of orders, the Company ensures that these partners provide the same adequate safeguards regarding the implementation of appropriate technical and organisational measures, so that the processing complies with the requirements of the applicable regulations.

In accordance with current national and European regulations, the Customer has a permanent right of access, amendment, rectification and objection in respect of information concerning them.

The Customer may, subject to providing valid proof of identity, exercise these rights by contacting customer services by registered post with acknowledgement of receipt at 4, Rue Drouot – 75009 Paris (France).

If the Customer no longer wishes to receive news from the Company, its communications (by telephone, text message, post or email) and invitations, they may notify the Company via the link provided for this purpose, amend their preferences by contacting the Company as set out above or, where applicable, by changing their online account settings.

Finally, the Customer is informed that they have the option to register on the cold-calling opt-out list (www.bloctel.gouv.fr/).

For any further information or to make a complaint, the Customer may contact the CNIL (www.cnil.fr).

Article 20. Environment

20.1 Registration in the National Register of Suppliers

The company La Cool Republique is registered in the National Register of Suppliers of Furnishings under number FR 029371 (update regarding ‘Year and sector identification’ currently in progress). This number guarantees that The Cool Republic, as a member of Ecomobilier, complies with the regulatory obligations incumbent upon it pursuant to Article L541-10–6 of the Environment Code.

20. 2 One-for-one take-back scheme

LA COOL REPUBLIQUE would like to inform you that the presence of hazardous substances in electrical and electronic equipment may have potential effects on the environment and human health. You must therefore not dispose of such items with unsorted municipal waste. This is one of the reasons why LA COOL REPUBLIQUE provides you, pursuant to Article L541-10-8 of the Environment Code, with a specific collection scheme for:
- Electrical and electronic equipment, as referred to in paragraph 5 of Article L. 541-10-1 of the Environment Code (the ‘Electrical or Electronic Equipment’);
- Furniture items as referred to in paragraph 10 of Article L. 541-10-1 (the ‘Furniture Item(s)’).

For any purchase of a piece of furniture or electrical or electronic equipment sold and dispatched by LA COOL REPUBLIQUE, a free collection scheme is available for your old product. This must have similar characteristics to the product purchased (equivalent type and dimensions). For example: an old two-seater sofa will be taken back upon the purchase of a new two-seater sofa. Any Product that is not equivalent to the new Product purchased in terms of function and size cannot be accepted by us.

Depending on the type of Product to be taken back, there are two collection options available, depending on the nature of the Product:

- Dropping off the Product at a collection
point If the old Product weighs less than 20 kg or can be transported without special equipment, it can be dropped off at a collection point run by one of our partners: Ecosystem (for electrical or electronic equipment) or Ecomobilier (for furniture).

Where can I find a furniture collection point?
Where can I find a collection point for electrical or electronic equipment?

- Collection of used products upon delivery

If the item is a bulky product that cannot be transported without special equipment (weighing more than 20 kg), it can be collected from your home upon delivery of the new product.

Any request to take back a used product of the same type as the product purchased must be made before the new product is purchased. No request to take back a used product made after the purchase has been finalised will be accepted.

The used Product to be collected must be made available to the delivery provider on the day the new Product is delivered, at the delivery address for the new Product.

The trade-in will therefore take place under the same conditions as the delivery, for example: doorstep delivery, doorstep trade-in.

The old Product must meet certain conditions and must be ‘ready for collection
’: - For electrical or electronic equipment: freezers, fridges, washing machines and tumble dryers must be unplugged, emptied and drained. Generally speaking, electrical or electronic equipment must be clean and safe to handle;
- For furniture: the furniture must be clean, dismantled, stored safely, safe to handle and gathered in a single room.

The delivery driver may refuse to collect any used item that does not meet these preparation conditions or that poses a risk to their safety and/or health within the meaning of Article R 541-164 of the Environment Code.

20. 3 Triman

The Triman logo stems from regulations set out in the Environment Code. The logo indicates that the recyclable product is subject to sorting requirements. It will be affixed to all consumer products that are collected by environmental organisations and for which ‘recyclability’ is guaranteed.

For LA COOL REPUBLIC, this includes, in particular, its paper catalogues, promotional leaflets, as well as its furniture and textiles. These must therefore be sorted by the customer. The Triman symbol may appear on the products themselves, on the packaging, in the instructions or on any other medium, including digital formats. Used batteries, accumulators, waste electrical and electronic equipment, and household chemical waste have their own specific labelling and are therefore not covered by this scheme.

Article 20. Liability

The Company shall only be liable for direct damage caused by its own fault, proof of which must be provided by the Customer. Compensation for the loss suffered by the Customer may not exceed the amount owed by the Customer in respect of the Products concerned.

Article 21. Force majeure

In accordance with the provisions of Article 1218 of the Civil Code, in the event of force majeure, the Company shall not be liable for any failure to fulfil its obligations.

More specifically, the Company shall not be held liable for any delay or failure to deliver due to a cause beyond its control, in particular in the event of an epidemic or pandemic, adverse weather conditions, a natural disaster, a strike, a road accident, etc.

Article 22. Miscellaneous

22. 1. Waiver

The fact that the Company does not, at any given time, rely on any of the provisions herein shall not be construed as a waiver of its right to rely on any such provision at a later date.

22. 2. Validity / Severability

The invalidity, unenforceability or, more generally, the ineffectiveness of any provision of these General Terms and Conditions of Sale shall not affect the other provisions, which shall remain fully valid and binding.

Article 23. Customer Service

The Company’s customer service team can be contacted, in particular:

• via live chat directly on our website
• via the Company’s contact form, accessible via its Website;
• by post at 4, Rue Drouot – 75009 Paris (France).

Article 24. Amicable settlement of disputes

Customers must submit any complaints to the Company’s customer service department (which can be contacted using the details set out in Article 23 herein).

Once a Customer has submitted a complaint to the Company and if it proves impossible to reach an amicable agreement, the Customer is duly informed that they are entitled to seek mediation in accordance with the provisions of Article L. 612-1 of the Consumer Code.

Whichever Party wishes to resort to mediation must first inform the other Party by registered letter with acknowledgement of receipt, specifying the grounds for the dispute.

The Company’s mediator is Devigny Médiation (11, rue de l’étang – 49220 Thorigne d’Anjou). The matter may be referred directly to them by following the link below: www.devignymediation.fr.

Furthermore, in accordance with Article 14(1) of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, the consumer Customer may also use the online dispute resolution platform accessible via the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&Ing=FR).

Article 25. Governing law and competent court

These General Terms and Conditions of Sale are governed by French law.

For Customers acting in the course of their professional activities, the Paris Commercial Court shall have exclusive jurisdiction to hear any disputes relating to these Terms and Conditions, in the absence of an amicable settlement between the Parties.

For Customers acting as consumers, any dispute relating to these terms and conditions shall be brought before one of the courts with territorial jurisdiction under the Code of Civil Procedure.

Furthermore, the Customer acting as a consumer is reminded that they may bring any dispute relating to these terms and conditions either before the court of the place where they were resident at the time the contract was concluded, or before that of the place where the harmful event occurred.

In any event, the Customer acting as a consumer is duly informed that they are entitled to resort to mediation in accordance with the provisions of Article L. 111-1 of the Consumer Code.

Article 26. French and foreign language versions

These General Terms and Conditions of Sale are drawn up in French. In the event of any contradiction or ambiguity, they shall take precedence over any other version drawn up in another language at the Customer’s request.

APPENDIX 1: STANDARD INFORMATION SHEET ON THE RIGHT OF WITHDRAWAL

You have the right to withdraw from the contract without giving any reason within fourteen (14) days.

The withdrawal period expires fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods.

To exercise your right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (for example, a letter sent by post, a fax or an email). You may use the model form provided for this purpose, but this is not compulsory.

Requests to exercise the right of withdrawal should be addressed to the Company’s customer service department: (i) via the Company’s contact form, accessible via its Website; (ii) by post (to the address: 4, Rue Drouto – 75009 Paris (France). Requests made by email or post may be submitted using the form provided for this purpose in the Annex to these terms (Annex 2).

To ensure that the withdrawal period is met, you need only send your notification regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.

Should you withdraw from the contract, we will refund all payments received from you, excluding the cost of returning the goods, and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw. We will process the refund using the same payment method you used for the original transaction, unless you expressly agree to a different method; in any event, this refund will not incur any charges for you.

We may defer the refund until we have received the goods or until you have provided proof of dispatch of the goods, whichever is the earlier.

You must return the goods to us without undue delay and, in any event, no later than fourteen days after you have notified us of your decision to withdraw. This deadline is deemed to have been met if you return the goods before the expiry of the fourteen (14)-day period.

You must bear the direct costs of returning the goods.

You are only liable for any depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods.

APPENDIX 2: WITHDRAWAL FORM

If the Customer wishes to exercise their right of withdrawal, in accordance with the conditions set out in these General Terms and Conditions of Sale, they may use the form below.

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For the attention of La Cool Republique

I hereby give notice of my withdrawal from the contract for the sale of the following Product(s):

- Order reference:

- Placed on:

- Product(s) concerned:

- Surname and first name of the Customer who placed the order:

- Address of the Customer who placed the order:

- Telephone number of the customer who placed the order:

- Email address of the Customer who placed the order:

Customer’s signature if this form is submitted in paper format:

Date: