At The Cool République, we believe every space deserves a touch of unique beauty and style. But we also know that finding inspiration and choosing the right items can sometimes be a challenging task. That's where we come in!

With our decorating advice service, everything becomes easier and more enjoyable. Here's how it works:

Step 1: Send us your request

You have an idea in mind but you're not sure how to bring it to life? No problem! Start by sending us your request via our contact form available on our website. To help us better understand your needs, don't hesitate to be as descriptive as possible and, ideally, to attach images of the space you wish to furnish.

Step 2: A quick response from our customer service team

Once your request is received, our after-sales service springs into action. We commit to getting back to you as soon as possible with a selection of products that match not only your request, but also your specific needs.

Step 3: Personalized proposals and mood-boards

But we don't stop there! If you're considering purchasing multiple products from our site, we can also prepare mood-boards for you. These inspiration boards will allow you to visualize the harmony and consistency between the different elements we propose to you, making your vision a tangible reality even before you place your order.

Step 4: Bring your decorating project to life

After receiving our proposals, you're ready to move to the next step: bringing your decorating project to life! With The Cool République by your side, you're assured of making informed choices and creating a space that reflects who you are.

Need help? Our customer service is available via our contact form or directly via our live chat.

Our chatbot 'Léa Le Bot' can assist you with any common questions and direct you to our customer service if needed.

During opening hours, our customer service agents can also be connected to the Live Chat on our website and assist you directly.

To start, you must absolutely meet the following two conditions:

1. You have an intra-community VAT number
2. You wish to have your order delivered to a country other than France

If these two conditions are met, you must enter your intra-community VAT number when entering your delivery address (not billing address).

As soon as you choose a delivery country other than France, the 'intra-community VAT' field appears at the bottom of the form. Please respect the nomenclature of intra-community VAT numbers and start with the country code (for example for Spain start with ES625272…).

If the field is filled in correctly, French VAT will be deducted from your cart. If this is not the case, please contact us before placing your order. Any order placed without indicating the intra-community VAT cannot be modified later (billing will then be done with French VAT).

All invoices are issued once orders are shipped. We are not legally allowed to create them beforehand; they are generated automatically as soon as shipping is triggered! As soon as your order has been shipped, you will be notified by email. You can then go directly to download the invoice in PDF format from your customer account online, in the "My Orders" section. For your information, it is not possible to modify/add information on an invoice. It will be generated only with the information you entered when placing your order.

As soon as your order is shipped by The Cool Republic teams, we confirm it to you by email with a link to your "account".

You can track its delivery by going to the "orders" tab and clicking the "view" button next to the order in question.

You can thus know at any time where your delivery stands and the exact moment of its receipt.

Unfortunately, it is not possible to combine multiple orders for technical reasons.

Simply select the item by clicking on it and then add it to your cart by clicking the "add to cart" button. After checking your order (item and quantity), all you need to do is click the "order" button and follow the instructions by filling in all required fields.

Before validating payment, don't forget to verify that your order matches the product you selected. Also remember to check the quantity. We also remind you that items placed in your cart are not reserved, so it is recommended that you complete payment quickly so they don't become unavailable.

To check the status of your order, you can first go to your account in the orders tab to follow your order status. If it still shows "in preparation", this means your order has not yet left our warehouse. It is likely that we are waiting to receive one of our suppliers' products, one of the items making up your order.

If you have received a shipping confirmation email, your order is in transit and you can track its delivery by going to the orders tab and clicking the "view" button next to the order in question.

If you wish to have more information about the actual delivery date or if the delivery has been stuck for several days and your order still hasn't arrived, don't hesitate to contact our customer service using the contact form so we can assist you.

Indicative delivery times are always communicated in your cart, below each product photo. As The Cool Republic assumes your shipment will be sent in a single delivery, The Cool Republic will indicate the furthest indicative delivery time for each of your ordered products in the order confirmation email.

The estimated delivery date shown in your cart and in the order confirmation email is purely indicative. Only the shipping confirmation email sent at the time of shipment will give you a real indication of when your order will arrive. Depending on the carrier and your delivery address, allow 24 to 96 hours after receiving the shipping confirmation email to receive your order.

To track your order once you receive the shipping confirmation email, simply log into your account by clicking the orders tab at the top right, then click the "view" button next to your order.

Depending on the carrier chosen, you will receive an email or SMS asking you to select your preferred delivery time slot.

Depending on the volume of items, delivery can be made at the bottom of your building by one person or to your floor by two people if you have selected the premium delivery option "ça envoie du lourd" (€69 in mainland France only)…

Delivery to your floor is offered under the name "ça envoie du lourd" as soon as you add bulky/heavy products to your cart, for €69. If this option is not offered in your cart, don't hesitate to send a specific request to our customer service.

For any standard delivery, products are delivered "at the door", meaning delivery takes place at the bottom of your building or in front of your home entrance (ground floor delivery, on the sidewalk). The delivery person will not be able to assist you in moving the product to your home. Assembly or packaging removal is not included.

If you are absent from your home during delivery, a delivery notice will be left in your mailbox, or you will be notified by email. You will then need to reschedule, either directly via tracking or email, or by contacting us via the contact form.

A new delivery will then be rescheduled.

The carrier can hold your package for up to 7 days. If it is returned to sender and a new shipment takes place, additional fees will be charged to you.

If the delivery was organized on floor or standard on appointment, and you are not present at this appointment, a new delivery will be proposed to you, but will also be re-invoiced.

As soon as your order is shipped by The Cool Republic teams, we confirm it to you by email with a link to your "account". You can track its delivery by going to the "orders" tab and clicking the "view" button next to the order in question.

You can thus know at any time where your delivery stands and the exact moment of its receipt.

The Cool Republic will choose one of our carriers according to the size and volume of your package(s) to ensure your purchases are delivered under the best conditions. Delivery is provided by DPD for standard parcels and by a specialized carrier for bulky parcels. Bulky parcels are subject to specific pricing (see delivery costs).

The carrier and The Cool Republic cannot be held responsible for a failure to deliver due to inaccuracy in the address you provided when placing your order.

For any Standard delivery, products (bulky or not) are delivered to the "doorstep", meaning delivery takes place at the bottom of your building or in front of your home entrance (ground floor delivery, on the sidewalk). The delivery person cannot assist you in moving the product to your home. Assembly or packaging removal is not included.

The delivery of the largest parcels requires an appointment. When placing your order, you must provide your phone number, and our carrier will contact you as soon as possible to arrange a delivery date.

Delivery to your apartment is only offered in the Paris region (additional charges).

Depending on the volume of items, delivery can be made at the bottom of your building by one person or to your apartment by two people if you have selected the Comfort delivery option (€69 in Metropolitan France only)…

If you are absent from your home during delivery, a delivery notice will be left in your mailbox, which will include the carrier's phone number that you must call to arrange a second delivery yourself, according to your availability.
If you are absent during the second delivery attempt, you will have to pay new shipping costs for a third delivery appointment. You will need to contact the carrier to arrange the third delivery yourself, according to your availability.

Your parcel will be held for 7 days by our carrier. After this period, if you have not claimed your parcel, it will be returned to The Cool Republic and you will have to pay new shipping costs for it to be delivered to you. Your order cannot be cancelled.

We currently deliver to the following countries:

• France (Metropolitan France)
• Corsica
• Germany
• Spain
• Italy
• Luxembourg
• Belgium
• Denmark
• Ireland
• Portugal

If your country is not on the list, feel free to send us a request via the contact form.

The Cool Republic, for logistical and transportation reasons, cannot deliver to overseas territories at this time.

We do not deliver to Switzerland (excluding B2B orders).

The Cool Republic, for logistical and transportation reasons, cannot deliver to overseas territories at this time.

If you wish to cancel your order, please contact our Customer Service directly.

If your order is already with our carrier, it will no longer be possible to intervene on this order. To cancel it, you will need to follow the return procedure (see "Returns").
If it is not yet with our carrier, we can then cancel your order and process a refund.

After receipt and validation of your return, we will refund the amount of your order within a maximum of 30 days.

All refunds are processed automatically to the original payment method, without exception

When there is a refund, "CREDIT NOTE No. XXXX" is indicated on the invoice. All invoices you receive following a refund will have this mention.

⚠️ This is not a credit note, it is the accounting term for reversal and therefore synonymous with refund. No need to worry, you will indeed have the amount re-credited via your original payment method.

If you paid for your order or part of your order with a gift card, this amount will be re-credited pro-rata to your The Cool Republic account as a gift card.

You have fourteen working days from receipt of the products to exercise your right of withdrawal, without having to give any reason.

The return address is as follows:
The Cool Republic
40 Avenue du Gros Chêne
95220 Herblay-sur-Seine

Before returning any product, you must notify The Cool Republic customer service of your intention via our contact form.

We do not yet have a return form available, but our teams are currently developing this tool so that your returns can be processed as simply and efficiently as possible.

Returned items must be packed in their original packaging and must not have been used or suffered any damage, however slight. We will not be able to process your return if the packaging or the product is damaged.

You will receive an e-mail confirming that your parcel has been received and that your return is being processed.
Return costs remain at your expense, except in the event of a faulty delivery on our part.

All products are eligible for return.

You have a withdrawal period of fourteen days from the day following receipt of your ordered product(s), by indicating your intention to return said product(s) to us.

You have fourteen business days from receipt of the Products to exercise your right of withdrawal without having to provide a reason. The Product must be returned in its original packaging and must not have been used or damaged, even minimally.

The Cool Republic places paramount importance on the security of its members' personal information. Your bank card information will be automatically encrypted and transmitted securely to your bank for verification and authorization. For security reasons, The Cool Republic does not retain your banking details, which is why you will be asked to provide them again with each new order. For more details, please read our "privacy and security" page.

The Cool Republic accepts several payment methods:

• Payment by Mastercard or Visa bank card
• Payment by American Express card
• Payment by Paypal (4x payment with no fees available)
• 3x payment with no fees via Alma

When paying by bank card, the payment is recorded as soon as you enter your card number, and your account is automatically debited between 1 and 4 days after authorization from your bank.

In the case of 3 or 4 installment payment with no fees, the amount will be charged according to the terms agreed with Alma/Paypal, either in 3 or 4 equal monthly installments.

In very rare circumstances, it may happen with the Paypal payment method or 3x payment with no fees via Alma, that payment is validated but you do not receive an order confirmation.

If 30 minutes after your payment you still have not received an order confirmation, please contact customer service, stating the date and time of the order, the contents of your order and the payment method used so they can validate your order in our system.

Every Monday, The Cool Republic members receive an email newsletter informing them of the week's sales.

Sign up for our newsletter and you won't miss any sales!

The Cool Republic members can discover new daily sales lasting from 3 days to 2 weeks. Quantities are limited and products may sell out quickly, so we recommend visiting our site regularly and not waiting if one of our products interests you.

Simply click on "my account" or "Cool Deals" on the homepage and then click on "forgot password?" on the login page and enter the email address you used when registering with The Cool Republic in the field provided. We will then send you an email containing a link allowing you to generate a new password.

You can change your password whenever you wish. Simply click on "my account" then "Password". You will then need to enter your current password followed by your new password and confirm it in the last field. All that's left is to click save in the bottom right corner to validate this change.

To reset your password, simply click on "my account" then "Forgotten Password". A password reset email will then be sent to you.

You can erase your data by logging into your Customer Account in the GDPR section (click the 'Anonymize' button).

Once your account is anonymized, you will no longer receive newsletters or marketing emails from us.

This feature is only available if you have not yet placed an order with The Cool Republic.

If you have already made a purchase on our website or in store, please contact Customer Service via the contact form.

Deleting your data will end your membership in our loyalty program.

If you wish to change your email address, it's very simple: just go to my "account" then "details" and replace the old email address with the new one.
Then simply save by clicking the "Save" button in the bottom right corner.

Simply click on the unsubscribe link present in each newsletter sent by The Cool Republic.

We take great care of your personal data. It is protected and will under no circumstances be shared with third parties for commercial prospecting purposes without your prior consent.
Feel free to consult our "Privacy and Security" page for more details.

Registration with The Cool Republic is very simple and quick. You can register by clicking on the account tab. You can also register by accessing Cool Deals.

During registration, you enter your email address and a password.